Contact and Returns

Returns & Exchanges

As soon as you receive your shipment, we recommend you:

• Carefully inspect the contents for any physical defects or shipping damage
• Verify that you received the correct products
• Damaged merchandise is required to be reported within 5 business days of the delivery date to receive a replacement.

If you are not satisfied, follow the packing instructions listed below.

• Returned items must be received within 30 days in original condition; washed, worn, or used items will not be accepted.
• Please include your invoice or a note with your or name, address, and order ID# with the return.

Once your item arrives back and is found to be in original condition, a refund will go back to the same form of payment originally used for the order.  

Send your package to:

Flash City Records - Returns
855 Admore Dr.
Kent, OH 44240

* We do not accept returns on new opened Records and CDs unless there is a defect in manufacturing, pre-owned records and CDs all Poster types, Body Jewelry, Swim Wear and Underwear.  Worn, washed, or used items will not be accepted and may be returned at the customer’s expense.

**Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable.

For issues, please email Customer Service at FlashCityRecords@gmail.com